Portfolios
We specialize in Fintech, blockchain, and crypto since 2016. Before that, we acquired extensive experience in eCommerce, web and mobile apps development and support.Sparklo
NFT/ Crypto
The First Blockchain Investment Trading Platform Specializing In Gold, Silver And Platinum. Sparklo is looking to revolutionize the way people invest in popular metals.
- Provide 24/7 customer support via email to Degrain customers.
- Payment processing via nowpayments.
Flasko
NFT/ Crypto
Flasko will be the first luxury and vintage whiskey, wine, and champagne investment and trading platform.
- Answer customer inquiries about the project, tokenomics, and airdrop issues.
- Manually processing pending orders via nowpayments.
Degrain
NFT/ Crypto
Degrain, the First Cross-Chain NFT protocol working with real-world companies around the world and distributing revenue to token holders and stakers.
- Provide 24/7 customer support via email to Degrain customers.
- Payment processing via nowpayments.
Keevo Wallet
Crypto Wallet
Keevo is a next generation crypto wallet with multi-factor / multi-sig authentication that provides state-of-the art security and simplicity with seedless recovery and trustless inheritance.
- Deliver an unparalleled customer experience to all existing and potential Keevo users
- Build trust and instill peace of mind for our users
- Promote a sterling reputation for Keevo among our users
- Execute key member touch points including but not limited to; answering general questions, helping to resolve technical issues, and documenting customer feedback
- Work closely with the technical tools and systems team to improve processes and digital tools that directly affect the user experience
- Respond to inbound inquiries from our customers
Vite
Layer 1 Protocol/ Crypto
Vite is a zero-fee, lightning-fast blockchain for the decentralized economy. Build Web3 without giving up the free and fast features of Web2.
- Community Manager, I started the VITE Portuguese-speaking community in Telegram to help expand their Portuguese-speaking audience by launching campaigns online and offline while I was living in Brazil.
- As customer support, I handled Vite Decentralized Exchange (ViteX) customer-related inquiries and worked with the development team to ensure that any bugs reported are being addressed in a timely manner.
- Work closely with the internal team to discover opportunities for growth and drive net expansion.
- Developing content and managing the knowledge base.
Hummingbot.io
Crypto / Market-making Bot / Arbitrage Bot
Hummingbot is open-source software that helps you build market-making and arbitrage bots that run on any crypto exchange, centralized or decentralized.
- Helped customers to set up and use the hummingbot bots with all their features.
- Educated and trained customers on the best ways to use Hummingbot Market making and Arbitrage.
- Tested quality and stability of new releases of Hummingbot products.
- Used Linux/Unix commands to resolve or identify customer troubles – failures in the server’s configuration, and compatibility issues with different crypto exchanges.
Apaches NFT
Non Fungible Token (NFT)
Apaches is an NFT project that deploys the wisdom of the tribes to predict the evolution of other top NFT tribe projects on the Solana Blockchain. After thousands of years of inhabiting the ancestral lands, we call upon the accumulated wisdom of our NFT holders to aid us in restoring the right equilibrium to the Solana NFT landscape.
- Moderate Apaches Discord server
- Grant roles to whitelist winners
- Keep the community conversations active
EasyCrypto
Trading Bot/ Crypto
Easycrypto club is an automated cryptocurrency trading bot that sent trading signals to your discord.
- Responsible for helping onboard new customers and training them on how to use our software via LiveChat (telegram and discord) and Zendesk.
- Helped customers set up their Binance Market Data API.
- Responsible for all elements of online marketing.
- Increased website traffic by increasing ranking on Google.
- Reach out to the crypto audience by launching campaigns on Twitter and Facebook ads to entice crypto traders to use our trading bots and Tradingview scripts.
Magicmen Australia
Shopify / eCommerce
Magic Men Australia is rated the No.1 male strippers & male strip show in Australia.
- Maintained the Magicmen store website: photo database and uploaded new products, collections, tracking inventory, landing pages, and other web pages as needed.
- Provided excellent customer service to Magicmen customers via email.
- Fulfill store orders and disputes.
- Upkeep store and physical inventory.
- Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments.
- Working closely with suppliers in the US, China, and Australia to ensure smooth order fulfillment.
- Ensure the store frontend merchandising, and tax.
Joobi
eCommerce/ WordPress
Web and mobile development for WordPress and Joomla eCommerce solutions.
- Managed a development team of 15 engineers.
- Hired and oversaw a team of 12 customer agents covering 24/7 support.
- Defining and introducing internal workflow optimizations allowed for static support team headcount despite the active customer base growing more than double.
- Engaged customers from different parts of the world through live chat, ticket system, and forum concerning pre-sale orders and technical issues.
- Led participation in all pre-production QA testing.
- Marketing and business operation.
